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About the company

Thanks for shopping with us! If you are not 100% happy with the product you purchased online for any reason, Musical Empire is happy to offer you a refund providing the below terms are met.

Our refund Policy

1. The items with the completed returns form are received within 28 days from the date of delivery.


2. Items must be in original condition as purchased and unused.
Simply fill out this form, ensuring all fields are complete. Put your product into a satchel or box, attach the pre paid return address label and take to the counter at the Musical Empire Showroom. Do not attach anything to the original product carton or box. If you send back products with packing tape on the product, your return will not be accepted.

We prefer it if you take your return to the counter at our showroom:

9 Ajiboye Street, Off Awolowo Way, Balogun bus stop, Ikeja, Lagos.

This is because it will be scanned and can be tracked, whereas if you just put your return in a post box, it will not be scanned and there will be no tracking available.

For refunds where Paystack was the original payment method, item(s) must be sent
back to Musical Empire Showroom for the refund to be processed. 

 

Please allow 5 – 10 days for us to assess and process your return once received at our warehouse. It may take
additional time for the refund to appear in your account.

Return Form

 

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