RETURN AND REFUND POLICY

By placing your order, you have agreed to Musical empire’s terms and conditions and privacy policy.

Items purchased directly from Musical empire online store can be returned within 10 days of receipt in its original packaging, including any accessories, manuals and documentation if the item supplied is faulty or damaged or not what was ordered for.

The reason for return including, your preferred action (replacement or refund), a copy of your receipt should be sent and we will assess your return request, if appropriate, replace or refund your purchase using the original payment method.  

Note that only items that were purchased from the online store falls under this policy or will be considered.

Items purchased through retailers and damaged through customer mishandling are not refundable.

Returns made without a receipt may be refused. Musical Empire reserves the right to deny any return.

To commence the return process, please contact support@musicalempire.com.ng

Processed refunds are completed within 10 working days

PRIVACY POLICY

Musical empire believes in protecting the privacy of her customers. In lieu of this, all data collected containing information of you will be kept private. The data collected are used to help us understand your interests and serve you better.

When you visit our website, a text file named ‘cookie’ is created on your device. It stores some bits of information, but nothing personally identifiable. You can even block these cookies if you want, using the browser settings.

We will not sell your secret information to third parties. If you have any concern(s) about our privacy, please contact support@musicalempire.com.ng

 

CANCELLATION OF ORDER

You may not cancel a confirmed order for a change of mind, however a cancellation or change can be done provided that it has not yet been confirmed by us.  In that situation, we will use reasonable endeavors (but are not required) to cancel or change the order if it has not already been supplied or shipped.

You may cancel a confirmed order if we are unable to deliver your Products within a reasonable time of the estimated delivery time, but you are not entitled to do so if you caused the delay (e.g. if you supply incorrect delivery information).

We will not be liable to you, or any other person, for any loss, damage, cost or expense suffered or incurred due to order information being incomplete or inaccurate.

PAYMENT

Where payment is made via online payment system, the order will not be processed until the full payment is received and confirmed.

We may not be able to, or may decline to, accept payment from you at any time for any reason including, without limitation: (a) if your payment is declined; (b) our payment system provider’s systems are offline or otherwise are not working; or (c) if payment systems identify irregularities. Such orders will be placed on hold subject to resolving the underlying cause of the payment issue within a reasonable time.  If the issue is not resolved within a reasonable period, we may cancel your order.

Our transaction provider employs technology to protect transactions on this website. However, we will not be liable for any loss or damage (whether direct or indirect) suffered by you if your credit card is fraudulently used or is used in an unauthorized manner on this website.

DISCOUNTS AND PROMOTIONS

All discounts and promotions are subject to the terms on which they are offered and all claims are subject to verification by us.

 

DELIVERY

When your order is confirmed, we will nominate an estimated date for delivery of your Products.  The date is an estimate only and we do not guarantee delivery by that date.  We will try to ship your order to meet the estimated delivery time, but we may vary the delivery date due to changes in supply or other factors beyond our

reasonable control.  To the extent permitted by law we will not be liable for delay or inability to deliver your order.

When your order has been completed and dispatched, we will email you to confirm shipment and will notify you of your tracking number.

If your Products have not arrived by the estimated delivery date, please contact us.

On delivery, you may be required to sign a proof of delivery document. If no one is at the nominated address to accept the delivery, the delivery agent may leave a card with the address at which the Products can be collected.

Risk and title in the Products passes to you on the date and time of delivery of the Products to the delivery address provided in your order.

LIABILITY

All guarantees, warranties, representations, or other terms and conditions relating to these Terms or the subject matter not contained in the Terms, are excluded to the maximum extent permitted by law.

Subject to the law, we are not liable, whether in contract, tort (including negligence), in equity, under statute or on any other basis, and whether or not such loss or damage was foreseeable and even if advised of the possibility of the loss or damage, for any: (a) special, indirect, consequential, incidental or punitive damages; (b) damages for loss of profits, revenue, goodwill, anticipated savings; or (c) loss or corruption of data.

However, we limit our liability to you, at our discretion to: (a) the replacement of the Products or the supply of equivalent Products; (b) the repair of the Products; (c) the payment of the cost of replacing the Products or of acquiring equivalent Products; or (d) the payment of the cost of having the Products repaired; or (e) a refund of the purchase price of the Products (including delivery).

 

WEBSITE & PRODUCT INFORMATION

Except as provided by law, the website and the content and information made available on the website is provided “as is” and without any express or implied warranty (whether in relation to accuracy, completeness, currency or otherwise). Errors and changes can and do occur.  If you are unsure about any Product information that appears on this website or wish to verify information, please contact us.  We recommend that you verify all Product information for your specific purpose before purchasing Products.

INTELLECTUAL PROPERTY

The intellectual property rights in all software and content made available to you on or through this website remains our property or the property of our licensors. 

The software and content are protected by copyright laws and treaties around the world.

You may access, use, store, print and display content on this Website solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or any copy of the content which appears on this website nor may you use any such content in connection with any business or commercial enterprise.

You must not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any content or software supplied by us or our licensors.

This website contains trademarks that belong to us (Trade Marks). You must not use the Trade Marks except as expressly set out in these Terms unless you have our written permission to do so.

Any trademarks or trade names featured on this website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the goods or services and, in the case of trade mark owners other than us, is in no way an assertion that such goods or services are endorsed by or connected to us.

 

GENERAL

We reserve the right to amend these Terms at any time. Any amendment will take effect from the time that it appears on this website.

These Terms are governed by the laws of Federal Republic of Nigeria.

You may not assign any rights or obligations contained in these Terms.